Last updated: August 17, 2026

We want you to feel confident ordering from Everloom. Because our pieces are made to order by hand, please review the following policy before purchasing.

Order Cancellations

Orders canceled within 24 hours of purchase are eligible for a full refund.

After the 24-hour cancellation period, your production space may have been committed and work on your piece may have begun. For this reason, we cannot guarantee a cancellation or refund after this period.

If you need to cancel an order, please contact us as soon as possible with your order number at our business whatsapp number or contact form available on our store.

Returns & Refunds

Standard Everloom pieces may be returned within 14 days of delivery.

To qualify for a refund, the item must be:

• Unused

• Unwashed

• In its original condition

• Returned with its original packaging

Please contact us before returning an item so that we can provide return instructions.

Do not send a return without first contacting us.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

If your item arrived damaged, defective, or incorrect, Everloom will work with you on the appropriate resolution and applicable return-shipping arrangements.

Original shipping charges, where applicable, are generally non-refundable unless the return results from an error by Everloom or as otherwise required by law.

Custom Pet Designs

Custom and personalized Everloom pieces are made specifically for you and are therefore final sale.

Custom pieces are not eligible for standard returns, exchanges, or refunds unless they arrive damaged, defective, incorrect, or as otherwise required by applicable law.

Damaged, Defective or Incorrect Items

Every Everloom piece is inspected in Los Angeles before shipment.

If your order nevertheless arrives damaged, defective, or incorrect, please contact us promptly after delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and work with you toward an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.

Handmade Variations

Every Everloom piece is made individually by hand.

Small variations in stitching, dimensions, shape, texture, placement, and handmade details are natural characteristics of handcrafted work and are not considered defects.

Colors may also appear slightly different depending on lighting, photography, and individual screen settings.

Refund Processing

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not received it, please first check with your bank, credit-card company, or payment provider.

Processing times vary between financial institutions.

If you still believe there is a problem with your refund, please contact us.

Questions

For questions regarding cancellations, returns, or refunds, please contact us through our Contact page and include your order number whenever possible.

Everloom
Los Angeles, California
United States